Frequently Asked Questions
Is shipping included in the price?
No, shipping is a separate charge and is determined by the your billing/shipping address, time constraints, etc. There are 5 options, however, some may may be unavailable for your particular event, or set of tickets:
- UPS Next Day Air Saver: $20
- UPS Next Day Air: $25
- UPS Saturday: $35
- UPS Canada: $50
- UPS WorldWide: $95
Please see our Terms of Service during checkout for details. All tickets are shipped UPS from the United States, and delivery times are guaranteed by UPS for most, but not all, locations.
Can tickets be shipped internationally?
Yes, any order may be shipped internationally with UPS WorldWide shipping option for $95. It generally takes no longer than 3 business days to deliver an international package, however, for some locations it may take longer. You can visit www.ups.com to get your estimated time of delivery for your area. GoTickets cannot be held responsible for delays in delivery due to events beyond our control.
Will my tickets be shipped immediately upon ordering?
In most cases, yes, however, for some events the tickets may not be in hand at the time you place your order. The shipping charges will still apply and your tickets will ship out as soon as they come in with the shipping option that you were confirmed for on your order.
Can I ship to an address other then my billing address?
Yes, you can ship to an address other then your billing, however in some cases you maybe asked to provide further information concerning your order before your order can be processed. If this is the case a sales representative will contact you via email.
Does someone have to be available to sign for the package?
Yes, someone must be available to sign for the package to ensure delivery. In most cases, UPS will a leave a door tag letting you know they have attempted delivery, however, it is still your responsibility to track the package with UPS with the tracking number provided with your invoice. We can also not guarantee nor be held liable if for whatever reason UPS does not leave door tags upon the first 3 attempts, as it is always up to the driver to do so. UPS will not attempt any more than 3 times on a delivery. After the third attempt, the tickets will be shipped back to our office, at which point we will contact the recipient of the package via email. If the package is returned, there may be additional shipping charges that will be incurred.
Can I have my tickets held at will call or emailed to me?
While some tickets may list “e-tickets” or “Will Call” in the notes, GoTickets only provides these delivery options as a last resort for last minute orders. In the event your tickets can be emailed, it will incur a $5 delivery fee. All tickets are generally emailed by the end of the business day the day that you order your tickets. If will call can be set up, the delivery fee will be $10. All will call or pick up information will be provided to you via email by a sales representative.
If your event is within 24-72 hours, rather than shipping your tickets, your order may be set up for one of our “Last Minute Delivery” options to ensure that it is received on time. The particular Last Minute Delivery option is chosen by GoTickets on a per order basis depending on the circumstances and event, and may include: emailable tickets (also called e-tickets, digital tickets, etc.), local pick-up at a nearby office, will call at the venue, or meet and greet. Last Minute Delivery is a shipping charge of $10.00, and will be reflected in your shopping cart at checkout. After placing your order, you will receive a follow-up email or phone call from a sales representative who will provide you details instructions for obtaining your tickets.
What do I do if the event is canceled?
If an event is canceled (and not rescheduled), you are entitled to a full refund for the amount that you paid for the tickets, less any shipping charges. This includes tickets to playoff games that do not take place. IMPORTANT: TICKETS MUST BE RECEIVED BACK TO OUR OFFICE WITHIN 10 BUSINESS DAYS OF THE OFFICIAL ANNOUNCEMENT OF THE CANCELLATION.
Do I get a refund if the event is postponed or otherwise rescheduled, and I am not able to attend the new date/time?
Unfortunately no — the tickets are valid for that event, whenever it takes place. If an event is postponed for a later date or time, or otherwise rescheduled for whatever reason (including rescheduled for an earlier date/time), your tickets will be valid for that rescheduled date. We are unable to offer cancellations or refunds for events rescheduled for a different date OR time.
What can I do with my tickets if I am not able to attend the new date/time?
In the event you cannot attend the rescheduled date or time, and there are a sufficient number of days prior to the event, we may be able to list the tickets on GoTickets for resale. Please contact email@example.com with your order details and a representative will assist with your order.
If I lose or my tickets are stolen can I get replacements?
No, treat your tickets like cash. Tickets can not be reissued or replaced if lost or stolen.
Can I cancel my order after it has been confirmed?
No, if you have received an online sale confirmation or an invoice for your order you cannot cancel the order. No refunds or exchanges will be given on confirmed orders.
GENERAL TICKET QUESTIONS
Will my seats be together?
Yes, all tickets listed on our website are consecutive seats, unless otherwise noted. Please be aware that seating in sections for some events and/or venues (ex: theatre events) are even and odd seating, meaning the seats in those sections are ordered either 1, 3, 5, etc. or 2, 4, 6, etc. rather than 1, 2, 3, etc. When placing a pre order for an amount higher than 2 we cannot guarantee you that you will have seats together. However we do try to keep you as close as possible.
Why is the price I pay different than the price printed on the ticket?
GoTickets operates as a ticket marketplace, sometimes referred to as the “secondary market.” Generally speaking, the secondary marketplace that includes brokers such as ourselves sells tickets above face value because the price to obtain those tickets for our customers is higher than the face value of the ticket. Since the cost to obtain the tickets is higher, we must sell the tickets at a higher price. For 99.9% of the tickets we sell, we do not know, and have not paid, the face value of the ticket. We pay the price that you see to obtain that ticket for you, while the service fee keeps GoTickets in business.
How do I check the status of my order?
Currently we do not have a way of checking your order status online. We ask that you first open your invoice attachment that is sent via email once the order is confirmed and use the tracking number provided to track your package. If you placed the order over the phone, your invoice does not have a tracking number or your package is not tracking please call our office and speak with a sales representative who will provide you with more updated information.
What are the office hours?
GoTickets’ phone lines are open M-F 9am - 7pm EST and on Saturday 10am - 5pm EST. GoTickets is closed on Sunday and on all major holidays. Orders can be placed online 24 hours a day.
How can I contact GoTickets?
GoTickets can be contacted via email, firstname.lastname@example.org or by phone 1-800-775-1617.
How do you have tickets if Ticketmaster is sold out?
For most events, the term “sold out” means that the primary ticket seller is out of tickets. Ticketmaster is a primary seller for tickets, while GoTickets is a secondary seller, or ticket marketplace. Since we buy and sell our tickets on the secondary market, we are able to obtain premium seating from our suppliers to these “sold out” events. The tickets you see listed on our site have been originally purchased by fan club members, season ticket holders, people that cannot attend the event, and unfortunately, yes, those that have bought tickets for the sole purpose of reselling them. Our goal is to never say that we’re sold out for any event that you want to see. We want to see (GoTickets is not affiliated with Ticketmaster.)
How am I guaranteed that the tickets I order are legit tickets?
All tickets purchased through GoTickets are 100% guaranteed. We buy only from companies that we have purchased from in the past and that we have a trusted relationship with. Since we do not purchase tickets from individuals you can be assured that the tickets you order from us are 100% real. If for some reason you do encounter a problem with your tickets, please call our office immediately and a member of our customer support center will assist you to resolve the issue.
Do you offer handicapped accessible seating?
Unfortunately, for most events we do not. All tickets listed on our website are standard seating unless otherwise noted. Many events/venues will hold handicapped accessible seating for special requests from customers, so we recommend contacting the box office directly to check on the availability of these tickets.
Does GoTickets offer promotional discounts?
We will occasionally run promotions via email and/or social media. In order to receive your discount, you must visit GoTickets.com by clicking the link provided in the email, Facebook, or Twitter, otherwise your discount will not be applied in your shopping cart.
Why isn’t my discount showing up in my shopping cart?
The value of your promotional discount will appear in Step 3 of the checkout process after we have determined your shipping and billing information. If you still do not see your discount on this step, please verify that you have clicked on the promotional link provided in the email or on Facebook/Twitter. If you still have questions, please contact customer support at the phone number listed at the bottom of the page.
These details are subject to change and were last updated: 12/5/13