Frequently Asked Questions
SHIPPING QUESTIONS
Can tickets be shipped internationally?
Yes, any order may be shipped internationally by choosing the FedEx International shipping option for $40. It generally takes no longer than 3 business days to deliver an international package, however, for some locations it may take longer. You can visit www.fedex.com to get your estimated time of delivery for your area. GoTickets cannot be held responsible for delays in delivery due to events beyond our control.
Does someone have to be available to sign for the package?
Yes, someone must be available to sign for the package to ensure delivery. In most cases, FedEx will a leave a door tag letting you know they have attempted delivery, however, it is still your responsibility to track the package with FedEx with the tracking number provided with your invoice. We can also not guarantee nor be held liable if for whatever reason FedEx does not leave door tags upon the first 3 attempts, as it is always up to the driver to do so. FedEx will not attempt any more than 3 times on a delivery. After the third attempt, the tickets will be shipped back to our office, at which point we will contact the recipient of the package via email. If the package is returned, there may be additional shipping charges that will be incurred.
Can I have my tickets held at will call or emailed to me?
Any tickets that say ticket fast or E-tickets on line can be emailed, with a $5 convenience fee. A will call can be set up for certain tickets that indicate either will call or local pick up directly under the section and the row, the fee for will call is $10. All tickets are generally emailed by the end of the business day the day that you order your tickets. All will call or pick up information will be provided to you via email by a sales representative.
Can I ship to an address other then my billing address?
Yes, you can ship to an address other then your billing, however in some cases you maybe asked to provide further information concerning your order before your order can be processed. If this is the case a sales representative will contact you via email.
Will my tickets be shipped immediately upon ordering?
In most cases yes, however, for some events the tickets may not be in hand at the time you place your order. The shipping charges will still apply and your tickets will ship out just as soon as they come in with the shipping option that you were confirmed for on your order.
Is shipping included in the price?
No, shipping is separate and is determined by the option you choose when ordering, but may be adjusted due to the shipping address, time constraints, etc. Please see our Terms of Service during checking for details. All tickets are shipped Federal Express and delivery times listed below are guaranteed by FedEx for most but not all locations. There are 4 options:
- 2 Day delivery: $13
- Standard Overnight (delivery next day by 4:30pm): $15
- Priority Overnight (delivery next day by 12pm): $18
- International Priority: $40
CANCELLATIONS, POSTPONEMENTS AND LOST TICKETS
What do I do if the event is canceled?
If an event is canceled (and not rescheduled), you are entitled to a full refund for the amount that you paid for the tickets, less any shipping charges. This includes tickets to playoff games that do not take place. IMPORTANT: TICKETS MUST BE RECEIVED BACK TO OUR OFFICE WITHIN 10 BUSINESS DAYS OF THE OFFICIAL ANNOUNCEMENT OF THE CANCELLATION.
Do I get a refund if the event is postponed or otherwise rescheduled, and I am not able to attend the new date/time?
Unfortunately no — the tickets are valid for that event, whenever it takes place. If an event is postponed for a later date or time, or otherwise rescheduled for whatever reason (including rescheduled for an earlier date/time), your tickets will be valid for that rescheduled date. We are unable to offer cancellations or refunds for events rescheduled for a different date OR time.
What can I do with my tickets if I am not able to attend the new date/time?
In the event you cannot attend the rescheduled date or time, and there are a sufficient number of days prior to the event, we may be able to list the tickets on GoTickets for resale. Please contact sales@gotickets.com with your order details and a representative will assist with your order.
If I lose or my tickets are stolen can I get replacements?
No, treat your tickets like cash. Tickets can not be reissued or replaced if lost or stolen.
Can I cancel my order after it has been confirmed?
No, if you have received an online sale confirmation or an invoice for your order you cannot cancel the order. No refunds or exchanges will be given on confirmed orders.
GENERAL TICKET QUESTIONS
Will my seats be together?
Yes, all tickets listed on our website are consecutive seats, unless otherwise noted. Please be aware that seating in sections for some events and/or venues (ex: theatre events) are even and odd seating, meaning the seats in those sections are ordered either 1, 3, 5, etc. or 2, 4, 6, etc. rather than 1, 2, 3, etc. When placing a pre order for an amount higher than 2 we cannot guarantee you that you will have seats together. However we do try to keep you as close as possible.
Why is the price I pay different than the price printed on the ticket?
GoTickets operates as a ticket marketplace, sometimes referred to as the “secondary market.” Generally speaking, the secondary marketplace that includes brokers such as ourselves sells tickets above face value because the price to obtain those tickets for our customers is higher than the face value of the ticket. Since the cost to obtain the tickets is higher, we must sell the tickets at a higher price. For 99.9% of the tickets we sell, we do not know, and have not paid, the face value of the ticket. We pay the price that you see to obtain that ticket for you, while the service fee keeps GoTickets in business.
How do I check the status of my order?
Currently we do not have a way of checking your order status online. We ask that you first open your invoice attachment that is sent via email once the order is confirmed and use the tracking number provided to track your package. If you placed the order over the phone, your invoice does not have a tracking number or your package is not tracking please call our office and speak with a sales representative who will provide you with more updated information.
What are the office hours?
GoTickets’ phone lines are open M-F 8am - 10pm EST and on Saturday 10am - 5pm EST. GoTickets is closed on Sunday and on all major holidays. Orders can be placed online 24 hours a day.
How can I contact GoTickets?
GoTickets can be contacted via email, sales@gotickets.com or by phone 1-800-775-1617.
How do you have tickets if Ticketmaster is sold out?
For most events, the term “sold out” means that the primary ticket seller is out of tickets. Ticketmaster is a primary seller for tickets, while GoTickets is a secondary seller, or ticket marketplace. Since we buy and sell our tickets on the secondary market, we are able to obtain premium seating from our suppliers to these “sold out” events. The tickets you see listed on our site have been originally purchased by fan club members, season ticket holders, people that cannot attend the event, and unfortunately, yes, those that have bought tickets for the sole purpose of reselling them. Our goal is to never say that we’re sold out for any event that you want to see. We want to see (GoTickets is not affiliated with Ticketmaster.)
How am I guaranteed that the tickets I order are legit tickets?
All tickets purchased through GoTickets are 100% guaranteed. We buy only from companies that we have purchased from in the past and that we have a trusted relationship with. Since we do not purchase tickets from individuals you can be assured that the tickets you order from us are 100% real. If for some reason you do encounter a problem with your tickets, please call our office immediately and a member of our customer support center will assist you to resolve the issue.
Do you offer handicapped accessible seating?
Unfortunately, for most events we do not. All tickets listed on our website are standard seating unless otherwise noted. Many events/venues will hold handicapped accessible seating for special requests from customers, so we recommend contacting the box office directly to check on the availability of these tickets.
